Last Updated: 2025.04.21
Thank you for choosing HEYDUCK (“we,” “our,” “us”). We stand behind the quality of our products and are committed to ensuring your satisfaction. This Warranty and Return Policy outlines the terms and conditions for warranty claims and product returns. Please read this policy carefully before making a purchase or submitting a claim.
Warranty Coverage
A. What is Covered
We offer a limited warranty on our products against defects in materials and workmanship for a period of 1 year from the date of purchase. This warranty applies only to the original purchaser and is non-transferable.
B. What is Not Covered
This warranty does not cover:
1. Damage caused by misuse, abuse, or improper handling.
2. Normal wear and tear.
3. Products that have been altered, repaired, or modified by unauthorized personnel.
4. Damage caused by accidents, natural disasters, or other external factors.
5. Products purchased from unauthorized sellers or resellers.
How to Make a Warranty Claim
If you believe your product is defective and covered under this warranty, please follow these steps:
1. Contact Us: Reach out to our customer support team at info@heyduck.net to initiate the warranty claim process.
2. Provide Proof of Purchase: Submit a copy of your receipt or proof of purchase.
3. Describe the Issue: Provide a detailed description of the defect or issue.
4. Return the Product: If requested, return the product to us in its original packaging, along with any accessories or documentation.
Once we receive and inspect the product, we will determine if it is covered under the warranty. If approved, we will repair, replace, or refund the product at our discretion.
Return Policy
A. Eligibility for Returns
We accept returns within 30 days of the purchase date, provided the product is unused, in its original condition, and in the original packaging. Returns are subject to the following conditions:
1. The product must be accompanied by a valid proof of purchase.
2. Certain items, such as personalized or perishable goods, may not be eligible for return.
B. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Notify our customer support team at info@heyduck within the return period.
2. Receive Authorization: Obtain a Return Merchandise Authorization (RMA) number.
3. Ship the Product: Return the product to the address provided, using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
C. Refunds
Once we receive and inspect the returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you would like to exchange a product, please follow the return process outlined above. Once we receive the returned product, we will ship the replacement item. You are responsible for any price difference and additional shipping costs.
Limitation of Liability
Our liability under this Warranty and Return Policy is limited to the repair, replacement, or refund of the defective or returned product. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the product.
Contact Us
If you have any questions or concerns about this Warranty and Return Policy, please contact us at: info@heyduck.net
By purchasing and using our products, you acknowledge that you have read, understood, and agree to this Warranty and Return Policy. Thank you for choosing HEYDUCK!