Amethyst crystal bracelet with a silver bead cap resting on a raw amethyst stone, beside an air plant on a tiled surface.

Customer Services

Every HEYDUCK crystal bracelet is strung by hand in small batches, with beads chosen one by one. Our customer services cover bracelet care, repairs, resizing and after-sales support — from your first sizing question to a bracelet that needs restringing years later.

Whether you need help with an order, advice on caring for a piece, or a repair for a bracelet you already own, we are here to help. Many common questions are answered on our FAQ page.

Crystal Bracelet Cleaning & Care

Crystal beads are valued for their color, character and the way they catch the light. Every HEYDUCK bracelet is cleaned and checked by hand before it ships, so it arrives ready to wear.

Looking after a bracelet at home is simple. A soft, dry cloth is usually all you need.

How to Care for Your Bracelet

Wipe the beads with a soft, dry cloth
Keep it away from perfume, lotion and water
Store it in the gift box between wears

For what our crystal descriptions do and do not claim, see our crystal disclaimer.

Crystal Bracelet Repair & Resizing

Over time, a crystal bracelet may need adjustment or repair. HEYDUCK offers basic maintenance services to help you continue enjoying your favorite pieces.

Each request is reviewed based on the bracelet’s condition and the beads we have available.

Available Services

Bracelet restringing
Size adjustment and resizing
Bead replacement when suitable beads are available

Please contact us first so we can confirm whether your bracelet can be repaired or resized. Read our shipping and handling notes before sending anything back.

After-Sales Support

HEYDUCK is committed to providing thoughtful after-sales support for your crystal bracelet. We are happy to help with product questions, customization requests, and selected replacement needs.

If your original bracelet or spare beads are no longer available, we may be able to offer an alternative solution.

Support May Include

Similar crystal bead combinations
Compatible accessory solutions

For customization or after-sales assistance, please contact our team.

Contact Our Team

Logistics & Order Assistance

Need help with an order or shipment? HEYDUCK can assist with common delivery and tracking concerns and help you understand the next steps.

If tracking information is delayed, not updating, or showing unusual activity, we can help verify the latest status with the shipping provider.

We Can Help With

Failed or delayed delivery
Routing or tracking problems

For shipping assistance, please contact our team for further guidance. Returns and refunds are covered by our returns and refunds policy.

Logistics Tracking Contact Our Team

Support Doesn’t End at Checkout

Every HEYDUCK bracelet is strung by hand in our workshop — and it stays ours to look after. A restring, a resize, or a question you didn’t think to ask: message us and we’ll take it from there.