Frequently Asked Questions

HEYDUCK offers natural crystal bracelets and thoughtfully selected accessories designed for mindful everyday living. Our collection may include crystal bracelets, bracelet storage and organization products, and other related pieces as the brand grows.

Choose a crystal bracelet based on the intention, meaning, and style that feel most relevant to you. You can explore crystals associated with qualities such as calm, clarity, confidence, protection, love, or abundance, then choose a design that fits your everyday life.

HEYDUCK selects natural crystals for their beauty, character, and symbolic meaning. Because natural crystals form with unique variations, each piece may have differences in color, pattern, texture, or inclusions.

Yes. HEYDUCK crystal bracelets are thoughtfully assembled by hand, with attention to the natural character of each crystal and the overall balance of the design. Because natural materials vary, each bracelet may have its own subtle differences in appearance.

Natural crystals can vary in color, pattern, clarity, texture, and inclusions. Lighting, photography, and screen settings may also affect how a crystal appears. These natural variations are part of the character of each piece and are not necessarily defects.

Measure around your wrist with a flexible measuring tape or a strip of paper, then compare your measurement with the size guide provided on the product page. For the best fit, consider whether you prefer a closer or slightly more relaxed feel.

Browse the HEYDUCK collection, select the product you would like to purchase, choose any available options, and add it to your cart. Follow the checkout instructions to enter your shipping and payment details and complete your order.

Orders are generally processed and prepared for shipment after payment is confirmed. Processing times may vary depending on the product and order details. Once your order has been shipped, tracking information will be provided when available.

Once your order has been shipped, you can use the tracking information provided by HEYDUCK to follow your package. If you cannot find your tracking information or need help checking an order, please contact our Customer Services team.

Tracking information may take some time to update after a package has been shipped. If your tracking status has not changed for an extended period, please contact HEYDUCK Customer Services so we can help check the latest shipping information with the carrier.

If your package is delayed, first check the latest tracking information provided by the carrier. Delivery times may vary due to shipping conditions or unexpected delays. If you need help with a delayed order, please contact HEYDUCK Customer Services for assistance.

If a delivery attempt fails, please check the tracking information for any instructions or updates from the carrier. If the package cannot be delivered or you are unsure what to do next, contact HEYDUCK Customer Services for assistance.

If you need to change your shipping address after placing an order, please contact HEYDUCK Customer Services as soon as possible. We will check whether the address can still be updated before the order is shipped.

HEYDUCK accepts returns within 7 days of delivery. Please review our return policy for the applicable conditions and requirements before requesting a return.

To request a return, please contact HEYDUCK Customer Services within 7 days of delivery. Include your order details and a brief description of the reason for your return so we can review your request and provide the next steps.

Once your return has been received and reviewed, HEYDUCK will process the refund according to the applicable return conditions. The time for the refund to appear in your account may vary depending on your payment provider.

Return eligibility may vary depending on the product and its condition. Please review our return policy for the specific requirements, or contact HEYDUCK Customer Services if you are unsure whether your item is eligible for return.

If your order arrives damaged or you receive an incorrect item, please contact HEYDUCK Customer Services as soon as possible. Include your order details and clear photos of the item and packaging so we can review the issue and help with the next steps.

To clean your crystal bracelet, gently wipe it with a soft, dry cloth to remove dust or surface residue. Avoid harsh chemicals, abrasive materials, or prolonged exposure to water, as some crystals and metal components may be sensitive to moisture or chemicals.

Crystal cleansing can be part of a mindful care routine. Depending on the crystal and bracelet materials, you may use gentle methods such as sound cleansing or placing the bracelet near a suitable crystal cluster. Avoid methods that may expose sensitive crystals or metal components to prolonged water, heat, or direct sunlight.

Store your crystal bracelet in a clean, dry place away from direct sunlight, excessive moisture, and harsh chemicals. Keeping bracelets separately or in a soft pouch can also help reduce scratches, tangling, and contact with other jewelry.

Many HEYDUCK crystal bracelets are designed for everyday wear. However, we recommend removing your bracelet during activities that may expose it to water, chemicals, excessive heat, or strong impact. This can help protect both the natural crystals and bracelet components.

Handle your bracelet gently and avoid strong impact, excessive stretching, prolonged water exposure, and contact with chemicals or perfumes. When not wearing it, store it safely in a dry place to help preserve the crystals, cord, and metal components.

You can contact HEYDUCK Customer Services for help with products, orders, shipping, returns, repairs, or other questions. Visit our Contact Us page to send us your request, and we will assist you as soon as possible.

Yes. HEYDUCK may offer basic bracelet repair, restringing, or resizing depending on the bracelet’s condition and the availability of suitable materials. Please contact us first so we can review your request.

Yes. HEYDUCK offers a gentle crystal cleansing service for selected bracelets, either before shipment or upon request. Available cleansing methods may include sound cleansing, crystal cluster cleansing, and gentle intention setting.

Yes. If you have a question or need assistance after purchasing a HEYDUCK product, please contact our Customer Services team. Depending on the product and situation, we may be able to provide product guidance, replacement options, repair assistance, or other suitable solutions.

If you cannot find the information you need in our FAQ, please contact HEYDUCK Customer Services. We are happy to help with questions about our products, orders, shipping, returns, care, or other customer needs.